How does the Thermal Experience work?

The design of the Thermal Experience is to cycle through 3 stations: Hot, Cold, Relax.

Throughout the spa, there are different options for each station. You can mix and match as you cycle through them.

We recommend:
Hot. 10-15 Minutes.
Cold. 10-15 Seconds.
Rest. 20 Minutes.

Then repeat 3 to 4 times to fully integrate the benefits.

What are your rates?

Please find our rates and pricing below. All costs are before taxes.

Full Day Thermal Experience: $65

Full Day Thermal Experience + robe rental + sandal purchase: $93

Relaxation Massage by Registered Massage Therapist:
$129/60 mins
$169/90 mins

Cottages: starting at $349/night

Robe Rental: $10
Robe Purchase: $99

Sandals Purchase: $18

Water Bottle Purchase: $17

My requested dates are not available. How do I book?

Check our reservation system to see which dates are available. If your requested date is not listed, it is not currently available. Further openings will become available later this year.

Why does it say “30 min” on Thermal Experience Full Day option?

The “30 min” refers to the 30 minute window of your arrival time. Once you get here, you can enjoy the Thermal Experience as long as you’d like until we close for the day at 9pm.

Do I need to stay overnight to access the spa?

No. You are free to book a spa visit without staying overnight in our cottages.

If I book a room, is my spa pass included?

No. When you book your stay, you will be prompted to purchase your spa pass at the same time. Be sure to purchase one spa pass per guest.

How many spa passes do I need to purchase with my stay?

You need one spa pass per guest, per night. If you are staying 1 night, 1 spa pass will give you spa access from 3pm when you check in until 11am the next morning when you check out.

Can I choose Male and Female and Gender Neutral locker rooms in the same booking?

Right now, these must be booked through separate transactions. If this changes in the future, we will let you know.

How do I book a massage?

Massage treatments can be booked here: https://mysanordicspa.janeapp.com/

When are massages available?

Monday to Friday, 9am-3pm.

Can I book a massage without booking the Thermal Experience?

Yes.

Can I buy a robe to take home?

Yes. Robes are $99 + HST.

How do I buy a gift card?

We accept Murphy Hospitality Group gift cards. Purchase online at mhggiftcard.com or at any MHG location.

Our pricing:

• Full Day Thermal Experience: $65 + HST
• Full Day Thermal Experience + robe rental + sandal purchase: $93 + HST
• For accommodations pricing, visit mysanordicspa.com/bookstay

How do I redeem a gift card?

To redeem on your spa/accommodations booking, give us a call (902-739-2112) or email us at reservations@mysanordicspa.com. You can also use your gift card onsite for food & beverage or robe rentals, sandals, water bottles, etc.

If I’ve already paid with my credit card, can I switch the payment type to a gift card when I arrive?

Yes. You can speak to our team when you arrive or email us at reservations@mysanordicspa.com.

Are you a seasonal business?

No. Mysa is open all year round.

I’m pregnant. Can I book the Thermal Experience?

The Thermal Experience is not recommended for anyone who is pregnant. We’d love to see you for some well-deserved rest and relaxation once your new arrival is here!

Are there age restrictions?

All guests must be 16+. Guests under 18 must be accompanied by a supervising adult. This includes the lodge, dining areas, and spa facilities.

What is the cancellation policy?

We have a 24-hour Cancellation Policy. Full payment is due upon booking.

Appointments cancelled 24 hours in advance are applicable for a refund. Appointments rescheduled 24 hours in advance are applicable for a payment transfer.

How do I fix a mistake in my booking?

You can call us at 902-739-2112 or email us at reservations@mysanordicspa.com

Do I need to be a spa guest to access the restaurant?

Yes, our restaurant is for anyone with a Thermal Experience day pass, a massage appointment, or a reservation at our cottages.

Can I bring snacks with me?

We have a full-service restaurant on site. Outside food is not allowed (except for anything related to a medical need).

Do I need to make a reservation at the restaurant?

When you arrive at the spa, our guest services team will ask you if you’d like to make a restaurant reservation.

I’m interested in working at Mysa. How do I apply?

We would love for you to join our team. View career opportunities on https://mhgcareers.easyapply.co/